A cloudbased call center software application offering call management, virtual queuing, unified messaging, screen pops, call. A cloudbased call center software application offering call management, virtual queuing, unified messaging, screen pops, call recording and other functionalities such as platform neutral metaswitch and crm services, microsoft lync, and microsoft dynamics integration. Ct cloud contact center empowers customers with a fullfeatured, powerful and complete endtoend cloud contact center solution. Best hosted contact center alternatives 2020 capterra. Telax hosted call center currently have a rating of 0 out of 5 stars on serchen and are currently not rated by their customers. Our focus at telax is to help communications service providers csps get into the cloud contact center game by forming strategic partnerships that enhance a csps competitive profile. With the help of capterra, learn about telax contact center, its features, pricing. Sip2dial cloud call center smart queue soon talkie tcnp 3 telax cloud contact center telax hosted call center teltel thinq tollfree lcr to be checked toky ubicentrex ucontact ujet univoip vbvoice. Jonathan brinson national channel manager snapt linkedin. Telax hosted call center releases new executive dashboard.
Telax hosted call center is a webbased contact center software that can offer users a cost effective and flexible. To learn more about the cloud contact center and its benefits to service providers, please join telax at metaswitch forum 2014, to be held at the hyatt regency in new orleans, louisiana may. Telax leaps into franchise industry with two major wins. Telax named a leader in 2019 g2 crowd reports on cloud. Understanding the total cost of ownership white paper cloud contact center is a great product for a lot of companies that could not afford a premisesbased system, but can get contact center capabilities to improve their analytics and. Teliaxs cloud contract center software as a service saas model is deigned. The telax acquisition advances intermedias position as a cloud communications. Cisco call center accurate pricing info is available upon request they dont share it publicly, however, on a scale between 1 to 10 telax hosted call center is rated. Telaxs flagship product and namesake, telax hosted call center, is a cloudbased call center software application offering call management, virtual. Telax is the only cloud contact center software provider to. Telax cloud contact center is a cloud call center platform designed to improve contact center operations by reducing it reliance, streamlining workflow processes, simplifying training and affecting better decisions through robust analytics. It can reduce the costs and headaches of implementation, support and manageme. Product details our focus at telax is to help communications service providers csps get into the cloud contact center game by forming strategic partnerships that enhance a csps competitive profile. As part of the telax team, he lives and works in mississauga, ontario.
Telax offers the leading cloud contact software as a service solution combining the most robust suite of features, with carriergrade reliability, and world class deployment and support services. Telax offers the leading cloud contact software as a service solution ccaas combining the most robust suite of features with carriergrade reliability, and world class deployment and support. Businesses to enjoy a flexible, affordable contact center solution on a reliable coasttocoast network thinktel certifies telax hosted call center as its contact center solution blog. If playback doesnt begin shortly, try restarting your. Telax hosted call center, north americas leader in cloudbased contact center software, today announced a partnership agreement with vonigo, the cloudware solution of choice for savvy. Sip2dial cloud call center smart queue soon talkie tcnp 3 telax cloud contact center telax hosted call center teltel thinq tollfree lcr to be checked toky ubicentrex ucontact ujet univoip vbvoice versature vocalcom vodia pbx voicelog voxco ivr vozy wix answers xencall ytel contact center zaiconversations. Telax selected by sasktel as cloud contact center solution. Telaxs integrated call center solution takes the guesswork, confusion, and backandforth out of resolving a problem between multiple service providers.
How do i contact telax voice solutions inc maker of telax hosted call center customer management softwaremetaswitch and telax join forces with a global reseller agreement. May 24, 2020 telax offers the leading cloud contact software as a service solution combining the most robust suite of features, with carriergrade reliability, and world class deployment and support services. This site contains the latest information on virtual call center solutions, software updates and leading call center vendors in the industry. Telax named a leader in 2019 g2 crowd reports on cloud contact. Telax is the first certified metaswitch partner to offer a call center platform with social media integration. Telax hosted call center is it the right call center software. Nextiva prices their software a little differently than the other providers in this article.
May 05, 2014 to learn more about the cloud contact center and its benefits to service providers, please join telax at metaswitch forum 2014, to be held at the hyatt regency in new orleans, louisiana may 1215. With the help of capterra, learn about telax contact center, its features, pricing information, popular comparisons to other call center products and more. Telaxs flagship product and namesake, telax hosted call center, is a cloudbased call center software application offering call management, virtual queuing, unified messaging, screen pops, call recording and other functionalities such as platform neutral metaswitch and crm services, microsoft lync, and microsoft dynamics integration. Thinktel certifies telax hosted call center as its contact. Telax introduces its latest recruit, financial controller. Apr 24, 20 telax hosted call center, a leader in cloud contact center software, is pleased to announce a new cutting edge contact center dashboard to allow quick insights into key metrics. Business customers make one call to articulate an issue and the troubleshooting can begin. Toronto, july 29, 2019 globe newswire telax, a leading cloud contact center software provider, today announced its exceptional results in the categories of quality of support and.
Jul 29, 2019 telax hosted call center july 29, 2019 gmt toronto, july 29, 2019 globe newswire telax, a leading cloud contact center software provider, today announced its exceptional results in the categories of quality of support and net promoter score, as tracked by g2 crowd. Cloudbased contact center solution that helps with agent scheduling, interactive voice response, live call transfer and more. Hosted call center solution providers like telax now provide an incredible breadth of tools. Some of the industries that telaxs solutions are ideal for are education, health care, travel, retail, government agencies and finance. Jan 18, 20 the telax hosted call center platform provides the capabilities to easily create a worldclass customer care and service desk to ensure happy customers. Telax hosted call center partners with hdt to launch. Dmitry ivkins voip systems and network administrator at telax hosted call center toronto, canada area 108 connections. The online call center software here is offered under the saas software as a service model, meaning that the software is web based, hosted on the cloud and can be accessed. To help our customers ensure that their contact center fully realizes all of its goals, intermedia offers a leading contact center software as a service solution ccaas combining the most robust suite of features with carriergrade reliability and worldclass deployment and support services. Toronto, july 29, 2019 globe newswire telax, a leading cloud contact center software provider, today announced its exceptional results in.
Telaxs call center solutions are customizable and are delivered as softwareasaservice saas. Here about 30 popular center solutions, centre software, call center, call center software sites such as telax. By leveraging cloud computing, telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. With intermedia contact center, you can differentiate from the competition where it matters most the customer experience. A privately held application service provider delivering automatic call distribution acd, selfservice ivr, business intelligence tools and voip services, to a network of enterprises, government organizations, isps and other service providers across north america. Telax cloud contact center is a cloud call center platform designed to improve contact center operations by reducing it reliance, streamlining workflow processes. A final word regarding your hosted call center comparison. Customizable call flows and exceptional qa features help ensure more efficient. How do i contact telax voice solutions inc maker of telax hosted call center customer management softwaremetaswitch and telax join forces with a global reseller.
Jul 29, 2019 toronto, july 29, 2019 globe newswire telax, a leading cloud contact center software provider, today announced its exceptional results in the categories of quality of support and net promoter. Telax hosted call center for mac os contact centers is the first webbased application that allows contact center agents to work from any location without needing to install software or suffer an. Voice, chat, and email queues combine into a single omnichannel experience. Hosted call center software is less expensive than an onsite software solution, but the cost for a dedicated server remains higher than the cost for a cloudbased solution. Telax hosted call center is a webbased contact center software that can offer users a cost effective and flexible customer service. Telax serves primarily small and medium enterprises. Telax hosted call center, is the trading name of telax voice solutions inc. Cloudbased contact center solution that helps with agent scheduling. Service providers are developing and capitalizing on functionality that was unheard of only five short years ago. Intermedia contact center improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most the customer experience. Ct cloud contact center empowers customers calltower.
Zendesk talk is a call center solution built right into the help desk ticketing software. The telax hosted call center platform provides the capabilities to easily create a worldclass customer care and service desk to ensure happy customers. The realtime dashboard intelligently presents agent, caller, and service level metrics in formats such as. Telax hosted call center provides the capabilities for its clients to create exceptional customer experiences by combining the software and services its clients require into one firmfixed. Your online resource for all things call center software related.
Telax hosted call center, provides the capabilities to create a worldclass customer care and service desk operation. Dec 09, 2011 telax basically offers you hosted call center software and solutions. Intermedia acquires omnichannel cloud contact center provider. Each of the companies included in this hosted call center comparison offer a key focus, whether it is simplicity in the offerings of telax. Based in toronto, canada, telax has been providing cloudbased business solutions to. In addition, by having a call center software system installed call centers can easily route calls to the right agent and get updates about calls immediately, which in turn allows the agent to. Here about 30 popular center solutions, centre software, call center, call center software sites such as virtual hosted call center. Understanding the total cost of ownership white paper cloud contact center is a. Cloud contact center call center software intermedia. Sep 12, 20 telax hosted call center provides the capabilities to create a worldclass customer care and service desk operation. The telax hosted call center is a saas solution designed to improve contact center operations by reducing it reliance through the benefits of cloud, streamlining workflow processes and enabling. Contact centers cloud native communications software. Telax offers the leading cloud contact software as a service solution ccaas. How hosted uc and cloud contact centers are driving service provider growth white paper cloud contact center.
The call center is implemented and hosted by telax, requiring no hardware purchases or management by the business. Telax voice solutions, inc dba telax hosted call center gsa schedule 70 information technology schedule pricelist general purpose commercial information technology equipment, software and services special item number 233 perpetual software licenses software maintenance as a product includes the publishing of bugdefect fixes via. Telax basically offers you hosted call center software and solutions. It can reduce the costs and headaches of implementation, support and management of complex technologies. We also offer telaxs flagship product and namesake, telax hosted call center.
Some of the industries that telaxs solutions are ideal. Were here to help you find the best call center software for your company. So, instead you invest on expensive onpremise call center infrastructure, you can bring your call center to the cloud and host yours on telax call center infrastructure. Based in toronto, canada, telax has been providing cloudbased business solutions to prominent public and private sector organizations since 1999. Customizable call flows and exceptional qa features help ensure more efficient interactions. Telax hosted call center enables businesses to deploy a contact center that is both flexible and costeffective, allowing for remote and local agents.
Online call center software often utilizes an easy to use interface with features such as automatic call routing and call recording to maximise efficiency and productivity. Globe newswire telax, a leading cloud contact center software provider. Telax voice solutions, inc dba telax hosted call center gsa schedule 70 information technology schedule pricelist general purpose commercial information. In 1999, telaxs hosted call center solution was developed by mario perez, and it delivers the most advanced and highly functional hosted call center solution out there, even more so than traditional call centers, which require much higher costs and hardware upfront. With ccaas, connectivity to other cloudbased applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. They offer two basic options for their hosted call center software. In 1999, telaxs hosted call center solution was developed by mario perez, and it delivers the most advanced and highly functional hosted call center solution out there. Customers can expect their calls to be answered quickly and their. So, instead you invest on expensive onpremise call center infrastructure, you can bring your call center to the cloud and host. Telax hosted call center is north americas leader in hosted call center solutions. The telax hosted call center platform provides the capabilities to easily create a worldclass customer care and service desk to ensure happy. Contact center as a service ccaas solutions offer similar functional capabilities to those of onpremises contact center infrastructure, but there are key differences. Telax to showcase the new cloud contact center at metaswitch.
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